Returns and Refunds Policy for Ikobriq Limited
Ikobriq Limited is committed to ensuring customer satisfaction. Please review our policy below:
- Returns
- Returns are accepted within 15 days of delivery.
- Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
- Customers are responsible for return shipping costs unless the product is defective or damaged.
- Refunds
- Refunds will be processed within 30 days of accepting the return.
- Refunds are issued via the original payment method.
- For items purchased on sale or as part of a promotion, refunds will reflect the discounted price.
- Exclusions
- Customized products and items marked as “final sale” are not eligible for returns or refunds.
- Damaged or Defective Items
- If an item is delivered damaged or defective, please contact our support team within 48 hours of delivery for assistance.
- Process
- Contact our customer service team to initiate a return or refund. Provide your order details, the reason for the return, and any supporting photos if applicable.
For further inquiries, reach out to us at [email protected] or call us on +254722-503129
